Whilst all efforts are made to ensure
accuracy of description, specifications and pricing, there may be
occasions where errors arise. Should such a situation occur
gold-u-want.com may not be able to accept your order. In the event of a mistake you
will be contacted with a full explanation and a corrected offer or refund. The
information displayed is considered as an invitation to treat not as a
confirmed offer for sale. The contract is confirmed upon supply of
goods and not when payment made.
Delivery and Returns
Gold-u-want.com returns policy has been
set up to keep costs down and to make the process as easy for you as
possible. Please ensure you contact us before sending any item back to ensure a smooth handling. A returns number may be given to assist in a speedy turn around.
Exchange
If when you receive your product(s), you
are not completely satisfied you may return the items to us. Please notify us within
seven days of receipt for exchange or refund. Returns will take
approximately 2 working days for the process once the goods have
arrived. Where applicable items must be in original packaging, with all manuals, warranty cards and all
accessories and documents provided by the manufacturer.
We
strongly recommend that you fully insure your package that you are
returning. We suggest the use of a carrier or postal service method that
can provide you with a proof of delivery and provide adequate insurance. Gold-u-want.com will not be
held responsible for items lost or damaged in transit.
All shipping back to gold-u-want.com is paid for by the customer. We are unable to refund your postal fees unless the item is faulty whereupon full postal charges will be covered and agreed to prior to despatch.
Any
product returned and found not to be defective can still be refunded within
the time stated above and will be subject to NO restocking fee to
cover our administration costs. Goods if found to be damaged by the
customer will not be replaced, nor refunded, but returned at the
customers’ own expense.
If you are returning items for exchange please be aware that a second charge may apply in relation to postage.
Non-Returnable
For reasons of hygiene and public
health, refunds/exchanges are not available for items that are inserted,
for example that of earrings. This does not apply to faulty goods –
faulty products will be exchanged like for like or refunded as per your request.
Discounted to clear, or our end of line
products will be dealt with in the same manner as any other item.
Incorrect/Damaged Goods
We try very hard to ensure that you
receive your order in pristine condition. If you do not receive your
products ordered, please contact us immediately or within three working
days. In the unlikely event that the product arrives damaged or faulty,
please contact gold-u-want.com immediately or within three working days;
this will be given special priority and you can expect to receive the
correct item dispatched within 72 hours. Any incorrect items received
will lead to all delivery charges being refunded back onto your
credit/debit card.
Delivery service
We try to make the delivery process as
simple as possible and convenient to yourself. We are able to send your
order to any destination you request.
In case of bank holidays and over the Christmas period,
please allow an extra two working day for delivery.
We
aim to deliver within 3 working days but sometimes due to high order
volumes and in certain sales periods delays may occur, so please allow
7 working days before contacting us. We will attempt to email you if we
become aware of any unexpected delay.
All
UK small orders are sent out via Royal Mail 1st recorded post service,
however if your order is over £50.00 it will be sent out via Royal Mail
special delivery service. Both methods of dispatch will need a
signature. If you are not present a card will be left to advise you to
pick up your goods from the local sorting office.
All
international orders will be dispatched by Royal Mail signed for
international postal method, which will provide tracking and proof of
delivery facilities. A signature will be required upon arrival. No
support is provided in obtaining any refund of any VAT or any additional
import costs as these are the responsibility of the customer and remain
so at all times.
Export restrictions
At present gold-u-want.com are happy
to send goods outside the UK. If however you have a special
request for unusual destinations please contact us with
your requirements prior to ordering.
Privacy Notice
This policy covers all users who
register to use the website. It is not necessary to purchase anything in
order to gain access to the searching facilities of the site.
Security
We have taken the appropriate measures
to ensure that your personal information is not unlawfully processed.
Gold-u-want.com uses industry standard practices to safeguard the
confidentiality of your personal identifiable information, including
‘firewalls’ and secure socket layers.
During the payment process, we may ask for personal information that both identifies you and enables us to communicate with you.
We will use the information you provide only for the following purposes.
To send you newsletters and details
of offers and promotions in which we believe you will be interested and
which you have agreed to receive.
To improve the content, design and layout of the website to benefit yourself and all other future customers.
To understand the interest and buying behavior of our registered users.
To perform other such general marketing and promotional functions focused on our products and activities.
Conditions Of Use
Gold-u-want.com and its affiliates
provide their services to you subject to the following conditions. If
you visit our shop at gold-u-want.com you accept these conditions.
Please read them carefully. Gold-u-want.com controls and operates this
site from its offices within the UK. The laws of England and Wales
govern claims relating to, and including the use of, this site and
materials contained.
If
you choose to access from another country you do so, on your own
initiative, and are responsible for compliance with applicable local
land laws.
Copyrights
All content included on the site, such
as text, graphics, logos, button icons, images, audio clips, digital
downloads, and software, are all owned by or purchased for use by
gold-u-want.com and are protected by international copyright laws.
License and Site Access
Gold-u-want.com grants you a limited
license to access and make personal use of this site. This license does
not include any resale of, or commercial use of this site or its
contents; any collection and use of any products; any collection, and
use of any product listings, descriptions or prices; any derivative use
of this site or its contents; any downloading or copying of account
information; and for the benefit of another merchant or any use of data
mining, robots or similar data gathering and extraction tools.
This
site may not be reproduced duplicated copied or sold – resold or
otherwise exploited for any commercial reason or exploitation without
written consent of gold-u-want.com.
Product Descriptions
Gold-u-want.com and its affiliates
attempt to be as accurate as is possible, however we do not warrant that
product descriptions or other content is/are accurate and completely
reliable, or error free. Gold-u-want.com will not be held responsible
for any losses incurred due to such errors.
From
time to time there may be information on gold-u-want.com that contains
typographical errors, inaccuracies or omissions that may relate to
product descriptions, pricing and availability errors.
We
reserve the right to correct any errors, inaccuracies or omissions and
to change or update information at any time without prior notice.
(Including after you have submitted your order). We apologise for any
inconvenience this may cause you.
Prices
Prices and availability of items are
subject to change without notice and the prices advertised on this site
are for orders placed and include VAT. Delivery charges are extra.
Please review our other policies posted on this site. These policies also govern your visit to gold-u-want.com
